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DarkwingDuckk
06 November at 23:37
@IkariX it's a good thing IDGAF about your opinion then, lol
It may surprise you to know that other people have different experiences to your own. But I know that concept may be too far out of reach for you.

As for Nexus, I don't know why you ban people that have legitimate points relating to polls you create. None of what I said was out of line, but clearly you prefer sycophants like IkariX on the forum instead of customers who have legitimate criticism of your logistics (which you make us pay for).
Joman187
06 November at 19:34
Nexushub has the best customer service no doubt. I have had other retailers that don't care about restocking on sold out titles but yet nexushub helped get me townfall steelbooks and control resonant steelbooks even though they were sold out. No one cares about delivery fees as long as you get the physical game in good condition like I have, especially steelbooks which can be fragile.
IkariX
06 November at 15:13
@DarkWingDuck

I'm going to call [censored] on your post. I've been buying from Nexus since the AnimeWorx days from about 2008. I have literally never ever had bad customer service from NexusHub. So you are being disingenuous. I don't think you appreciate the great lengths they go to, to get these games for us. But enjoy your other retailers and their[censored] service.
VectorTwoSix
06 November at 13:17
MrOde very good point! I'd pay extra for express overnight shipping.

HaseoVII SAME regarding FF7Rebirth (best believe I preordered Revelation though )

I am such a huge fan of Nexus Hub - no one else in SA imports the niche titles - I used to need to get my stuff from Amazon Japan/US
HaseoVII
06 November at 13:07
My backlog is so big I don't care how late I get my orders lol haven't even played FF7 Rebirth or even Stellar Blade yet, but that's just me.
MrOde
06 November at 12:56
I'd actually go even further and say do standard free shipping for all orders above R1000 but allow an express shipping option/add on for those that want to pay extra. I would gladly pay extra to get whatever I ordered the day after I order it.
DarkPrince
06 November at 12:29
Shipping costs on games? What's that?
VectorTwoSix
06 November at 12:02
I'm not looking to start a bad thread about this, I was really just curious because I misclicked the tab on the left and stumbled upon the poll (I'd never clicked it before).

I am fiercely brand loyal to Nexus Hub and I don't care too much about not getting a game day-1. I know other names like BT and Koodoo ship earlier so you get it on release, but I'd never be "that" excited that I must play day-1, life happens
On the other hand, paying an extra R150 every time you order a commercially available title does add up, and I would not blame the average consumer for trying to save some money.

I know I'd feel less off about it if there was a price match, and free delivery at a certain threshold.
Cathal
06 November at 12:01
I mean if I can save money, why wouldn't I?

Are there circumstances where I would pay that extra without thinking twice about it, yes. In general there's little reason to do so.

That said, touching on Darkwing's point of eBucks, payment options feel like a lot bigger point than the R50 delivery. Lot of places offering rewards, pay later, etc. Those are big pull points for customers.
DarkwingDuck
06 November at 11:44
For niche titles it's okay. Problem is I play mainly bigger titles. Games are expensive enough as is. If I can save 50 bucks, use my ebucks (which some retailers allow) then I'm definitely going with another retailer.

Basically if I have to choose between paying delivery or not I'm going to go for not paying for delivery. On top of that, I find my Nexus orders are usually delayed. I don't think I've ever received a game on release day which is annoying when you're paying extra for delivery especially. And often you have to ask where it is which I don't think the customer should have to do, that's part of customer service.
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Feature

Support Nexus During Lockdown and Win Games for a Year or a Sealed PS4 Anniversary Console!

    8   8

     

Hey Nexus Hub fans!

As you all know, we are a completely independent business. Times are tough for everyone at the moment, and we have done everything we can to keep our heads above water while staying closed. But with the recent announcement of an extension of the COVID-19 lockdown, it’s got to the point where we humbly need to ask for your help.

Due to the enforced lockdown, we have been unable to trade in any capacity, be it the retail store, our community or brand events and even retail of physical items on our website. This means we are unable to generate any income over the duration of the lockdown and in some cases have even had to refund orders where game/product releases have been delayed or cancelled indefinitely.

As the Nexus Hub, we have always been about you, our community and our shared love of our collective hobbies, but times have changed and circumstances beyond our control force us to reach out and ask our community for assistance so we can continue to pay our staff during this difficult time. We want to ensure that when we all come out of this, we are still able to re-open with the same incredible team that forms the heart of the Nexus Hub.




So how can you help?


1. Our Awesome Staff - We have started a GoGetFunding page which allows our community to donate towards staff wages for the duration of the lockdown and thereafter, as nobody really knows the long term effect of this lockdown on our economy, events and there-in the most important aspect of our business, the people that work with us.

All funds raised through this campaign go directly to the staff of Nexus Popular Culture PTY, our retail, the content writers for Nexus Media (Nexushub and Glitched.online) and our events staff. This includes the systems that help sustain them and their jobs during these trying times. The requested 300k aims at providing our staff financial security for at least 3 months.




Please support the staff by donating to our GoGetFunding page here:

https://gogetfunding.com/helpnexushubstaff/

Or donate directly to the fund via EFT:

Account Name: Nexus Popular Culture Pty Ltd
Bank: First National Bank
Account Number: 62777780183
Branch: Northgate
Branch code: 256755
*IMPORTANT* Reference: Your “Cell Number” + “Name” (in that order)

Or Paypal:
admin@nexushub.co.za
*IMPORTANT* Reference: Your “Cell Number” + “Name” (in that order)

and we will add it to the overall campaign and enter you into the competition!


2. Retail – While we can’t trade in any form, we are lucky enough to have two options for our retail customers:

a) Exciting competition(s) on the go through Unplugyourself (https://www.facebook.com/unplugyourselfza), an initiative supported by the local supplier of tabletop games that aims to support retail stores by offering 3 x R 10 000 worth of game hampers in a draw, for any purchases made from (2020/03-20 to 2020/06/30) with deliveries made, just after lockdown concludes. Details found HERE.

b) We will be launching our digital sales/ voucher system in the very near future for the website and that would help support the web team (s) and their respective platforms. In the interim you can purchase vouchers and have the codes emailed to you for Xbox Live / PSN / Steam.





Above all of this, and to help motivate your support, we will as Nexus Hub, be offering the chance to win 1 years’ worth of games (a game a month of your choice, does not include Collector's Editions) or a limited edition sealed in box PlayStation 4 Anniversary Console valued at up to R 40,000. Enter by supporting any of the above causes, especially the GoGetFunding Staff Support Campaign, and you will receive entry into the draw for every R200 spent at www.nexushub.co.za or donated through the GoGetFunding Campaign.



Support Nexus Hub Competition campaign ends 30th June 2020, winners will be notified on the 6th July 2020*. T&C’s apply.

As always, we are our community and with your help, we aim to remain your destination for everything gaming and geek, in events, retail, media and more.

Stay Safe, Stay Well.
Tex & The Team.


Fundraiser Terms and Conditions
  • All donations provided through the GoGetFunding campaign will be provided to staff for wages during lockdown and the recovery period post lockdown and includes the systems enabling them to work from home during COVID-19 lockdown. Anything garnered above the requested funding amount will continue to be used in aid of staff and said systems.
  • For terms and conditions on the Unplugyourselfie / UnplugyourselfZA competition provided by Solarpop, please contact their competition page here:
  • All three aspects of support (GogetFunding, UnplugYourSelfie and Digital Voucher purchases) are included in the Support Nexus Hub Campaign Competition.
  • Any purchase of R 200, or multiples thereof in a purchase counts for 1 entry into the Support Nexus Hub Campaign Competition.. Example a purchase of R 200 is one entry, a purchase of R 450 is two and R 600 would be 3 entries.
  • Competition closes 2020/06/30 with the draw to be held 2020/07/06. Nexus Popular Culture reserves the right to change the close date and draw date based on updated lockdown information provided by the government.
  • Should the winner choose twelve (12) games as their prize, you will be provided the opportunity to select one game a month (limited to standard editions, does not include collector's editions), for 12 months from the draw date. You may not exchange this prize for cash or credit. Games will be available for collection or delivered depending on the winner’s preference.
  • Should the winner choose the Playstation 4 Anniversary Console, they will be provided with the option of collection or delivery to a South African delivery address.
  • [*] This competition is only for residents of South Africa.



    There are 8 comments

    phreak
    Ok, did what I could. Hope it helps.
    Tebulot
    Yeah! Gotta keep Tea of the pole!
    phreak
    Will be able to contribute once I've gotten paid.
    Alcadias
    Done, been going to Anime Worx/AWX/Nexus for years, don't want to see it go. Keep safe and wish you all the best
    Snow
    Done!
    Marko
    @tea awesome thanks, great initiative
    Tea
    @marko, as part of a purchase using other tender types, yes
    Marko
    Does store credit also contribute ?

    Please login to post comments.


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